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FAQS

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FAQS

What insurances do you take?

NorthStar Medical is contracted with most major medical insurances.

Some of the most common insurance companies we work with are Regence Blue Shield, Kaiser Permanente of Washington, Premera Blue Cross, Healthcare Management Administrators, Medicare, Uniform Medical Plan, United Healthcare, First Choice Health Network, Tricare, Essence, CIGNA, Molina, Lifewise, Community Health Plan, Teamsters Welfare Trust, Medicaid and Molina to name a few. If your insurance isn’t listed, don’t worry! Please just give us a call and we can let you know if we are contracted with them.

How do I schedule an appointment?

If your physician has referred you to NorthStar for a sleep appointment, one of our patient services representatives will be contacting you shortly to get you scheduled for a consultation.

If you have not been referred by a physician, but your insurance plan will allow you to see a specialist without a referral, please call our office, and we will be happy to schedule you for a consultation as a self-referral. If you are not sure if your insurance requires a referral, please contact the customer service line for your insurance company, which can be found on the back of your card.

Pulmonary

How long is your Pulmonary Rehabilitation Program?

Our pulmonary rehabilitation program takes most patients approximately three months to complete so that they can achieve the most benefit from the therapy. Patients can expect to attend sessions either two or three days a week, and sessions last for 90 minutes.

Am I expected to come to every session?

We do ask that you expect to attend all sessions. If an urgent situation comes up and you feel you will not be able to attend class, please contact your respiratory therapist to discuss it.

SLEEP

I received a referral to your clinic from my doctor…what’s next?

Please allow 24 hours for NorthStar to process and review your referral, and then one of our patient services representatives will call to schedule you for a one hour initial consultation with one of our knowledgeable sleep specialists. During this initial consultation your sleep specialist will be asking numerous questions to get to know your specific situation and develop an individual treatment plan for you, which may include an overnight sleep study.

What time will I be able to leave in the morning?

The sleep technologists will wake you up between 5:30 and 6:00 am on the morning after your study. You are free to leave the clinic as soon as you get ready to go after waking. All patients are asked to leave sleep lab by 7:00 am each morning. We have rooms available with showers for our patients who need to get ready for work right after their study.

What if I can’t fall asleep for my study?

Please discuss this possibility with your sleep specialist during your initial consultation if you are concerned. Your provider has the ability to have a sleeping pill ready for you on the night of your study if you mention this concern in advance.

How long after my sleep study will it be until I receive my results?

It takes approximately two weeks from the date of your sleep study to get your study results processed and interpreted. You will schedule a follow up consultation with your provider for two weeks after the study to go over the results.

WEIGHT

Will I need to buy meal replacements for your programs?
You are not required to purchase any meal replacement products, however we do have products available for purchase in our office as a tool to aid in your weight loss goals.
How much does the weight program cost?
The cost of the program generally varies. Most patients prefer for us to bill their insurance company, although not all plans cover the program. If your insurance does not cover our program, we offer a discounted cash pay price. The number of visits you come in for is determined by your treatment plan and goals that you will develop with our clinical staff.
How do I get started?
NorthStar Medical offers a free 30 minute consultation with our weight management program coordinator! Please feel free to call us to schedule a free consultation. We offer them Monday through Friday throughout the day. During this free consultation the program coordinator will describe to you what we have to offer and it’s also a great opportunity for you to ask any questions you may have prior to starting the program.
Will I be required to take supplements or prescriptions?
Each plan is individualized to address the specific needs and goals of each patient. You are not required to take any supplements or prescriptions when working with our clinical team.